trendrealm Order & Shipping Policy

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Thank you for choosing trendrealm. We are committed to getting your grocery and kitchen essentials to you safely and on schedule. This policy explains exactly how we process, ship, and track orders so you know what to expect from the moment you check out until your package arrives at your door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We pick, pack, and hand off these orders to the carrier within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are typically processed the same day. Orders placed after that time, or on weekends, are handled on the next business day.
• Perishable Goods Handling: Items that require temperature control are sealed in insulated cold-chain packaging and shipped Monday through Thursday only, so they are not left in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you confirm your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Ground shipping for all domestic orders within the United States.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders of $50.00 USD or more.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Next-day express delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order leaves our facility. Transit times may run slightly longer during peak holiday periods or severe weather events.

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International Shipping

trendrealm ships to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees upon arrival in the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

After your order ships, we will send you an automated shipping confirmation email with a direct tracking link and carrier details.

If your tracking number has not arrived or shows no updates within 3 business days of your order confirmation, please contact our support team with your order number so we can investigate.

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Order Modifications & Address Changes

Because we begin processing orders quickly to keep dispatch times short:

• If you need to correct your shipping address or change your order, please email us at [email protected] within 1 hour of placing it.
• We will make every effort to honor change requests, but once an order has been transferred to the shipping carrier, we are unable to modify the delivery address.

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Damaged, Lost, or Compromised Shipments

We take responsibility for getting your order to you in good condition:

• Perishable Items: If a perishable item arrives spoiled, compromised, or damaged because of shipping delays, contact us within 48 hours of delivery with photos, and we will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if any items arrive damaged, please reach out within 7 days of delivery.

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Contact Us & Merchant Information

For questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: trendrealm
• Customer Support Email: [email protected]
• Customer Support Phone: 17179178262
• Physical Business Address: 318 north 3rd street, COLUMBIA, PA 17512, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST